We’ve all had them – the clients from hell. The ones who won’t listen, won’t take advice, and who blame you when things inevitably go wrong because they didn’t follow your advice. Or the ones who call you at all hours of the day and night and expect that you must do anything they want RIGHT AWAY because they think you don’t have other clients or anything else to do.
So besides making you miserable enough to consider leaving the profession, are there ways that you can effectively manage these clients so that they behave, and you don’t go crazy? Join us for an intriguing and useful panel discussion with two experienced attorneys who will discuss providing you with the best methods and strategies to manage a difficult client.
Presenter(s):
Erica Grigg, Austin
Counseling Attorney and former Director, Texas Lawyer’s Assistance ProgramEllen Eidelbach Pitluk, San Antonio
Ethics Attorney, State Bar of TexasModerator:
Jonathan Smaby, Austin
Texas Center for Legal Ethics